Frequently Asked Questions
Here is a guide answering frequently asked questions by Bright Sparks members. If you have any other questions, please speak to the centre manager who will be happy to help.
Do I always need to drop my child off at the centre in person?
Yes, please. This is for the safety of your child, as Bright Sparks cannot be responsible for their welfare until they are signed in.
Can I come into the centre during my child's session?
During your child's session, they will be working with their tutor and also be overseen by the centre manager. In order for your child to fully benefit from the fantastic bond that can be created here and enjoy the positive centre environment, parents do not stay on-site as your presence may serve as a distraction.
However, we do encourage all parents to attend our regular open sessions. These are a great opportunity for you to come into the centre with your child, see their work, and experience the classroom environment.
What happens when we go away on holiday or my child is ill?
If you plan to go away on holiday, or if your child will be missing sessions due to illness please let us know as soon as you become aware so we can either provide work to be done at home or work around the child's needs.
If your child misses a significant number of learning sessions, we would encourage a meeting with the parents to assess the next steps going forward. Please speak to the centre manager to discuss the options available.
Due to the high demand of each individual space, we are unable to give refunds for missed lessons. Flexibility for deferred lessons will be decided on an individual basis.
What exam board do you teach the curriculum from?
Excel and AQA.
Will there be parent and tutor consultations?
At set times during the year, you will have opportunities to meet your child's tutors to discuss your child’s progress and reviews their goals. We encourage you to let us know how your child is getting on at school and what his or her attitude is towards their time within the setting. This is a valuable session used to plan the next stage of your child’s time at Bright Sparks and help us to meet your child’s needs.
Can I book three sessions back to back?
A key focus of Bright Sparks is to help children to develop an enthusiasm for learning. A normal session is designed to optimise this by being split into bite-sized sections of Maths or English or a combination of both or other subjects. This enables us to encourage concentration and gives a regular opportunity for praise.
If children do more than this then it is very noticeable within their level of concentration. So, for this reason, we do not do more than two sessions back to back.
How do I make a complaint?
We very much hope you will be satisfied with the service Bright Sparks Tuition provides, however, if you feel you have a reason for complaint, in the first instance please speak with the centre manager. If you are still not satisfied or if you would prefer not to discuss your concern with the centre staff then please contact the regional manager.
How are payments taken?
Bright Sparks Tuition expects payments to be made 2 to 4 weeks in advance. If you have any questions, queries or issues in relation to payments then please speak to a member of the management team.
How will feedback be given?
At the end of each session, you will receive a chart summarising your child’s lesson. These charts are designed to give you some examples of the activities, including scores and comments from the tutor. They are not designed to provide a detailed record of each session.
Essentially, they can give you ammunition to let your child know that you are impressed with their efforts. Please note that test scores may be different from what you would expect at school as children are regularly being introduced to new material.
A low percentage may reflect the introduction of new skill areas and a high score can occur just before your child progresses to a more challenging topic.
Please react positively towards your child’s effort even when their scores are a little lower.